At Al Madina Fragrance, we are committed to providing you with a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, please carefully read our refund and returns policy below:

1. Returns:

Products can be returned within 30 days of receipt.
Items must be unused, unopened and in their original packaging.
Please include a copy of the original invoice or receipt with the return.

2. Refunds:

Refunds will be issued within 7 business days of receipt and inspection of returned items.
Refunds will be made via the original payment method.

3. Damaged or Defective Items:

If you receive a damaged or defective product, please contact us within 48 hours of receipt.
We will provide instructions for returning the product and arrange a replacement or refund.

4. Return costs:

Return costs are the responsibility of the customer, except in the event of a defective product or an error on our part.

5. Return Process:

Please contact our customer service at [email protected]  or by telephone at 646-342-6363 for return authorization and instructions.
Carefully package the items to be returned and send them to the address provided by our customer service team.
Note: Please note that promotional items, free samples and personalized items are generally not eligible for return unless defective.
We are here to help you. If you have any questions or concerns, please do not hesitate to contact us. Thank you for trusting Al Madina Fragrance  and cosmetic needs.